FAQs - Frequently Asked Questions

重庆欢乐生肖官方网址The following list of questions is designed to provide you with the answers to frequently asked questions about the Library. If you have another question, you may be able to submit it electronically to ASKAL (Ask a Librarian) or you may need to visit the library. Of course, you can also call us at (678) 839-6495.

  • General Info
    • Where is the library located on campus?

    • How do I get to the library and where should I park?
    • What are the library hours?
    • What is the policy for Service Animals?

      All Service Animals must be on a leash. The policy for Service Animals (PDF) is governed by Accessibility Services. For additional questions, please contact them at (678) 839-6428 or email them at counseling@westga.edu.

    • Where is the library's lost and found?

      The front desk has a "Lost and Found" for items found in Ingram Library. Unclaimed items are forwarded to Public Safety routinely. 

    • How do I donate books to Ingram Library?

      Our "Gifts and Donations" policy is outlined on our Policies page under the "Circulation" tab.

    • Does the Library have tax forms?

      No

  • Borrowing Materials
    • Who can borrow books from the library?
      • UWG students, faculty, and staff who present their current validated University photo ID.
      • Community members with a guest borrower card (See Circulation tab, Users). 
      • University System of Georgia students, faculty, and staff who present their photo ID cards.
      • Patrons with ARCHE cards.
    • How long can I check out materials?

      Loan Periods重庆欢乐生肖官方网址 are located on our policies page under the Circulation tab. 

    • What can I do if the book I need is checked out?

      UWG students, faculty, and staff may recall, place a hold (at the front desk), or request materials through 

    • How do I renew materials?

      The process for renewing materials is on our Borrowing Materials page, in the "Renewing Materials Online" section. 

    • What are the fine rates for overdue materials?

      Fine rates are located under Policies on the Circulation tab

  • Equipment
    What equipment does the library have?
    • Desktop Computers (PC and Mac)
    • Laptops (UWG students only - in library use)
    • Scanners (UWG students only - in library use)
    • Headphones (in library use)
    • Calculators
    • Copiers - $0.10 with Wolfbucks card
    • Printers - (pay with Wolfbucks only) - $0.10 per page
    • Wolfbucks station
    • Microform readers
    • See Library Lab for a list of current software offered.
    Can visitors use computers?

    Visitors can obtain a guest login from the front desk.

    Can visitors connect to wireless?

    There is a guest option for wireless. Please go to SecureWest to read more about how to connect as a guest.

  • Finding Materials
    How do I find books owned by Ingram Library?

    Find books through the UWG Library catalog. Access the catalog from the . You can either use the search box's  'Books' tab, or select 'Research Tools' and then 'Catalog' from the main menu. To find books owned by all USG Libraries, select 'USG Universal Catalog' from the catalog search drop-down menu.

    What is GALILEO?

    Click  to learn more.

    How can I access GALILEO from off campus? (only available to current UWG students, faculty, and staff)

    Where is a good place to start my ?

  • Instruction Sessions
    How can I learn to use the library?